Answers to your most common questions.

General

Why does my new Tempur-Pedic mattress have a strange odor?
Your mattress may have a slight odor remaining from our unique manufacturing process. This is normal and completely harmless and will dissipate within a few days.

How is TEMPUR different from other materials that claim to be viscoelastic?
Unlike memory foam, TEMPUR material is extremely dense--there are simply more cells per square inch than in most viscoelastic foams. Furthermore, the cells themselves are extremely dense and consistently shaped. The greater density allows for greater sensitivity of the material, and is more durable preventing the “bottoming out” that can occur in less dense material.

What is TEMPUR® pressure relieving material?
It is a viscoelastic, temperature sensitive material, quite different from ordinary foam. Viscoelastic describes the property of a substance to both resist flow or change of shape (viscous) and to return to its original shape after being forced to change (elastic). An imperfect version of TEMPUR material was developed for NASA in the 1970s, designed specifically to conform to any individual’s body and relieve the pressure of the tremendous forces of gravity the astronauts experienced during lift off and flight. Like so many NASA technologies, the formula was eventually released to the public. In 1991, Tempur World introduced TEMPUR pressure relieving material, a vastly improved reinvention of the original NASA formula for home and medical use.

How does the Tempur-Pedic mattress react in Humid Climates?
In reference to humidity or high temperature, your Tempur-Pedic mattress is only sensitive in the fact it will feel softer or less firm. This will not adversely affect the life-span or durability. The pressure-relieving qualities will remain the same.

Is the Tempur-Pedic material sensitive to temperature?
TEMPUR® material is temperature sensitive, so environmental temperatures may affect the feel of your mattress. Very warm and humid weather may make the mattress feel very soft, while very cold weather may render the mattress somewhat firmer. If you feel the mattress is too firm, try removing the conventional mattress pad to increase the responsiveness of TEMPUR® material. If you feel the mattress is too soft, try adding a conventional mattress pad to make the mattress seem firmer. You may also try keeping the room slightly cooler.

Your Comfort

How long will it take for me to get used to the Tempur-Pedic mattress?
Some people are completely comfortable on the mattress right away. Others who have been sleeping on a hard surface, may need some time to adjust to the remarkable amount of support and unique pressure relieving feel of the mattress (some call it a “floating” or “light” feeling).

Will the Tempur-Pedic mattress make me hot?
No. The cells themselves are open and breathable, so the material is self-ventilating. Unlike innerspring mattresses which cause pressure points, the TEMPUR™ material relieves pressure resulting in better circulation. Due to the increase in circulation throughout your body, you may discover you need fewer blankets to sleep comfortably.

Is it more difficult to change position?
No, the slow recovery of the mattress to its original shape after conforming to your exact body contours is a different feeling. This is necessary for the mattress to conform to your body to relieve pressure and reduce the need to change position (toss and turn).

My Tempur-Pedic mattress feels softer than when I first bought it. Is it breaking down?
The mattress naturally undergoes an adjustment or “softening” period. Some cells may have remained closed after the manufacturing process. The mattress cells are fully opening and becoming more responsive to temperature and weight with continued use. This is normal and desirable. The softening process may occur more rapidly in the areas where you most frequently sleep as those cells are being manipulated more regularly.

Why does my mattress feel very firm and cold sometimes, and soft and responsive others?
TEMPUR material is temperature sensitive, so environmental temperatures can affect the feel of the mattress; but it will still adjust to your body temperature. The unique properties of our material are designed to work to each individual size, shape, and weight.

Is there an adjustment period with the Tempur-Pedic mattress?
Like any new bed, it may take a while to become accustomed to the unique feeling of your new Tempur-Pedic® Swedish Mattress™. Most people are very comfortable on the first night. Others, however, may need a few nights to adjust to the unique feeling of TEMPUR® material.

My mattress is sagging/has a body indention, what do I do?
A poor foundation may cause the appearance of an indentation. A box spring will likely cause your Tempur-Pedic® mattress to sag. If your mattress is supported by a Tempur-Pedic® Platform Foundation and is still sagging, your Platform Foundation may be damaged. To determine if the defect is in the mattress or in the support, you can place your mattress on the floor. Your mattress should return to proper flatness and support when placed on the floor if the Platform Foundation is at fault.

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